Refund Policy
6-Month Job Guarantee
Last updated: July 2026
Our Promise to You
Certogen is built on results. If you follow our complete roadmap — earn your certificates, build your resume with us, and actively apply to jobs — and you still haven't landed a position within 6 months, you are entitled to a full refund of your last 6 months of subscription payments.
This guarantee is subject to the eligibility conditions outlined below. All conditions must be met in order to qualify for a refund claim. Certogen reserves the right to review and verify all submitted documentation.
Eligibility Conditions
All 9 conditions below must be satisfied to qualify for a refund.
Completed All Enrolled Certificates
You must have fully completed every certificate that was included in your personalized Certogen roadmap. Partial completions do not qualify. Completion must be verified through your Certogen dashboard showing 100% progress for each enrolled course.
Completed the Full Certogen Roadmap
You must have followed and completed every step in your Certogen-generated career roadmap — including skill-building modules, projects, and any guided learning milestones. All roadmap checkpoints must be marked complete within the platform before submitting a refund claim.
Submitted a Certogen-Built Resume
Your resume submitted to each job application must have been created or reviewed by Certogen's built-in resume builder. You may not use an independently prepared resume and still qualify. Proof of resume generation via the Certogen platform is required for each application documented in your claim.
Rejection Was Related to Skills or Qualifications
Any documented rejections must be attributable to reasons within the scope of what Certogen's platform could reasonably address — such as skill gaps, missing certifications, or experience requirements. Rejections based on factors outside the platform's control, such as culture fit, internal candidate preference, or company hiring freezes, do not automatically qualify or disqualify a claim, but will be reviewed on a case-by-case basis.
No Geographic Restrictions
Refund claims are not valid if rejections were primarily due to geographic location — for example, applying for in-person roles in a region where you are not legally authorized to work, or roles that explicitly required physical relocation you are unable to fulfill. You must demonstrate that you applied for roles available in your location or offered remote options compatible with your situation.
Applied to 250+ Job Listings
You must demonstrate that you actively applied to a minimum of 250 job listings during the 6-month guarantee window. Applications must be to legitimate, relevant job postings and must be documented with submission confirmations, application IDs, or similar proof. Mass-apply scripts or automated tools that bypass individual application reviews do not qualify.
No Linguistic Barriers
Rejections arising from language proficiency requirements unrelated to the skills taught in the Certogen roadmap do not qualify. You must be applying for jobs in a language in which you are professionally proficient. If a job listing requires a specific language certification (e.g., IELTS, TOEFL) that you do not possess, and that was the stated reason for rejection, the refund guarantee does not apply.
Complied with All Job Listing Requirements
Each of the 250+ applications submitted must have met the stated requirements of the job listing at the time of application. Applications submitted to roles for which you were clearly unqualified (e.g., senior roles requiring 10+ years of experience when you have none), or roles you did not comply with on mandatory requirements (e.g., specific degree, license, or clearance), will not be counted toward your 250-application requirement.
Certogen Reserves the Right to Review All Claims
Certogen retains the right to independently verify all submitted documentation and claims. This includes, but is not limited to, verifying certificate completion records, resume creation logs, job application evidence, and rejection reasons. We may request additional documentation at any stage of the review process. Fraudulent or misrepresented claims will be rejected and may result in account suspension.
info Our review team will respond to valid refund claims within 14 business days of receiving all required documentation.
How to Submit a Refund Claim
Gather Your Documentation
Collect proof for all 9 eligibility conditions: completion screenshots, resume exports, job application confirmations, and any rejection communications.
Contact Our Support Team
Email your claim to [email protected] with the subject line "Refund Claim – Job Guarantee".
Await Review
Our team will review your submission within 14 business days and may request additional information. Upon approval, refunds are processed within 5-10 business days.
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